Shipping & Returns
Delivery Time
We offer free shipping to all available countries. Once your order is dispatched from one of our international warehouses, you will receive a tracking code via email to monitor your shipment through our order tracking system.
Taxes and customs fees are already covered by Lumivera, so you won’t incur any additional costs.
Note: During peak periods, order processing may take a few extra days. Below is the estimated delivery time:
| Country/Region | Estimated Delivery Time |
|---|---|
| Netherlands, Germany, France, Spain, Belgium, Italy, UK, USA | 3–9 business days* |
| Canada, Australia, New Zealand | 5–12 business days* |
| Rest of Europe | 3–13 business days* |
| Asia, South America | 5–13 business days* |
| Other countries | 5–15 business days* |
| Poland | 4–9 business days* |
*Customs clearance or high order volumes may cause slight delays.
Returns & Exchanges
You may request a return or exchange within 14 days of receiving your order. To exchange a product for another available item from our store, contact us at: contact@lumivera.shop.
Important information:
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During sale periods, only exchanges are allowed — no refunds.
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Items from our Handcrafted Collection are non-refundable.
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Products must be unused, undamaged, and returned in their original packaging.
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Returns must be shipped with a tracking number (Track & Trace). The sender is responsible for return shipping costs.
How to make a return:
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Contact us at contact@lumivera.shop to receive the return address.
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Include your order confirmation inside the return package.
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Ship the product using a local courier service.
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Once we receive and approve the return, we will issue a refund within 5 business days.
Order Cancellation / Incorrect Address
Orders can only be cancelled or modified within 5 hours of purchase. After that time, orders are automatically processed.
If you wish to cancel or correct an address, please contact us as soon as possible: contact@lumivera.shop.