FAQ

How long does shipping take?

Orders typically ship within 1-2 business days and arrive in 3-7 business days. You'll receive a tracking number via email as soon as your order is on its way.

What is your return policy?

We offer a 30-day money-back guarantee on all Lumivera products. If you're not satisfied for any reason, contact us within 30 days of delivery and we'll make it right — no hassle, no lengthy process.

Where do you ship from?

All Lumivera orders ship from US-based warehouses through our fulfillment partner, Zendrop. That means faster delivery and reliable tracking from day one.

How do I contact customer support?

Reach us at support@lumivera.com. We respond to every message within 24 hours, Monday through Friday. We also reply on weekends — it just may take a little longer.

How do you ensure product quality?

Every Lumivera tool is sourced from vetted manufacturers who meet our quality and safety standards. Products are reviewed for performance and safety before being added to our lineup. We stand behind every item we sell.

Do you offer discount codes?

Yes! Use code LUMIVERA10 at checkout for 10% off your first order. We occasionally run seasonal promotions too — sign up for our email list to be the first to know.