Privacy policy

Last updated: 2024

Lumivera ("we," "us," or "our") is committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, and your rights as a customer.

Information We Collect

- Personal identifiers: name, email address, shipping/billing address, phone number

- Payment information (processed securely; we do not store full card numbers)

- Order history and purchase behavior

- Device and browsing data: IP address, browser type, pages visited, cookies

- Communications you send us

How We Use Your Information

- To process and fulfill orders

- To send order confirmations, shipping updates, and support responses

- To improve our website and product offerings

- To send marketing emails (you may opt out at any time)

- To prevent fraud and maintain security

We use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and personalize content. You can disable cookies in your browser settings, though some site features may not function properly.

Third-Party Sharing

We share your data only as necessary to operate our business:

- Shopify — our e-commerce platform (see Shopify's Privacy Policy)

- Payment processors (e.g., Stripe, PayPal) — for secure transaction handling

- Shipping carriers — to deliver your orders

- Marketing tools — for email and advertising (data is anonymized where possible)

We do not sell your personal information to third parties.

Your Rights

You have the right to access, correct, or delete your personal data. To exercise these rights, email support@lumivera.com. We will respond within 30 days.

Data Retention

We retain your data for as long as necessary to fulfill orders, comply with legal obligations, and resolve disputes.

Contact

Questions about this policy? Email support@lumivera.com.